General Terms for Consumers

1. Parties, Application and Contact

These terms apply between Cupboards & Goods and you as a consumer for distance purchases for delivery within Sweden. B2B purchases are regulated separately.

2. The Products

Modular products are manufactured to order and are not held in stock. Therefore, no right of withdrawal applies, even for the standard range. Some projects are bespoke.

Colour and texture variations may occur. Images are for inspiration; deviations in colour/grain may arise.

3. Prices, Payment and Ownership

Prices in SEK including VAT. Shipping is additional unless otherwise stated.

Payment for modular products: 50% at order, 50% no later than 14 days before dispatch. Bespoke: same model unless otherwise agreed in writing.

Ownership remains with the seller until full payment is received.

4. Order Process and Order Freeze

The order becomes binding upon written order confirmation. You approve documentation before production starts (Order Freeze). Changes after this may incur additional costs and affect delivery time.

5. Delivery

Delivery is normally to kerbside/entrance. Carrying, unpacking and assembly are not included unless otherwise agreed. You are responsible for ensuring access. Missed delivery may result in additional charges.

Risk transfers to you upon physical delivery. In case of delayed delivery, a new time will be communicated. Your statutory remedies apply. Storage costs may apply if delivery is postponed at your request.

6. Right of Withdrawal

Right of withdrawal does not apply to made-to-order products. Right of withdrawal under the Distance Contracts Act applies only to stocked goods in essentially unchanged condition.

7. Cancellation Before Delivery

Cancellation is possible, but the seller is entitled to reasonable compensation for incurred costs: materials, supplier fees, project planning, etc. The deposit is offset; if costs exceed the deposit, you shall pay the difference.

8. Bespoke Products

Goods produced to your specific instructions (custom dimensions, constructions, cutouts, non-standard components) are not subject to any right of withdrawal. Order Freeze occurs upon written approval of documentation.

9. Inspection, Defects and Complaints

The goods shall be inspected upon receipt. Defects must be reported within a reasonable time.

Right to complain: 3 years from delivery. Defects within 2 years are presumed to have existed at the time of delivery.

Remedy: repair or replacement in the first instance, then price reduction or rescission. Damages may be available under statutory rules.

10. Care and Use

Care instructions must be followed (moisture, temperature, cleaning, protection against standing water). Damage from abnormal use or inadequate care is not covered by the seller's liability.

11. Limitation of Liability

Indirect and consequential damages are not compensated to the extent permitted by law. Total liability per purchase is limited to the amount paid, except for liability that cannot be limited under mandatory law.

12. Force Majeure

Delays caused by circumstances beyond reasonable control (strikes, pandemics, government decisions, supply chain disruptions) are exempt from liability. If an impediment lasts more than 60 days, both parties have the right to rescind with refund.

13. Personal Data

Data is processed in accordance with the Privacy Policy. Supervisory authority: Swedish Authority for Privacy Protection (IMY), www.imy.se. We only collect national ID numbers where necessary (e.g., credit checks).

14. Dispute Resolution, Applicable Law

Swedish law applies. Disputes may be reviewed by the National Board for Consumer Disputes (ARN), general courts, or via the EU's ODR platform. Mandatory consumer rights are not affected.

15. Changes to the Terms

The terms may be updated. The version in effect at the time of order applies to that purchase.